Join the Interlaced team.
Director of Engineering
San Diego, California
Interlaced is the most operationally mature Apple-focused managed services provider in the nation, providing outsourced IT services for businesses that use Apple technology. We specialize in designing, implementing, and supporting cutting edge technology infrastructures. Our clients utilize the most reliable and proven technologies on the market. Not only do we understand our client’s business but we partner with them to make strategic investments in technology. We operate in San Francisco, San Diego, and LA – with plans for growth in 2019!
How are we different from traditional IT companies?
– We focus entirely on Apple technology (but we will train you up if you don’t have all the necessary skills yet) – We work with cutting edge clients in forward thinking industries like design & creative, healthcare, and technology start-ups – We are poised for significant growth in 2019, and need you to help us do it! – We are a team of hungry technology-lovers who are excited to build something amazing together
This is a full-time role located in San Diego. The ideal candidate will have a strong technical background, possess excellent written and verbal communication skills, be a self starter who performs well with minimal supervision, delivers in high pressure situations and has great time management skills in order to:
– Manage, lead, and develop our technical support team – Develop, document, and implement support processes and metrics for the team – Develop strategies, goals and tactics to improve efficiency – Effectively track, prioritize, and ensure that support tickets meet SLAs and are resolved to total customer satisfaction and on time – Help develop the holistic technology strategy of the company
Strong knowledge of the following technologies preferred:
– Cisco and Cisco Meraki products – Mac and Windows server and desktop – Apple iOS – MDM solutions – jamf Pro – Strong networking knowledge including VLAN, TCP/IP, DNS and DHCP – Identity Management solutions like Okta and OneLogin – Wireless standards – NAS and SAN storage – Virtualization solutions – Cloud technologies including AWS, G Suite, Office 365, Box, Adobe Creative Cloud and Dropbox
Qualification requirements include 2+ years in a client facing IT support role. Relevant certifications are a plus!
What you’ll Learn:
This is a fantastic opportunity to learn about entrepreneurship while building up your engineering toolkit. You’ll get the opportunity to work directly with the CEO and COO to help develop our technology program. If you want to help us build something amazing, reach out to firstname.lastname@example.org soon!
Apply Now to Join our Team!
We’ll be in touch shortly to talk details!