What is ITSM and why is it important in an Apple-based environment? IT Service Management (ITSM) is a set of standards and best practices, which guide IT professionals in the delivery of IT services to their clients. This model supports a proactive IT management...
IT Philosophy Articles
Benefits of Hiring an IT Consultant
There has been much written and debated on the value of hiring a Managed Service Provider (MSP) as compared to staffing a more traditional, in-house IT department. As time goes by and as the capabilities of modern technology continue to outrun our wildest imaginings,...
How Apple's Device Enrollment Program made Imaging Obsolete
Imaging has undergone a series of evolutions; what we are left with today is a way to quickly provision new machines in a reliable and scalable fashion. Introduction If Mac deployment is a part of what you do, you’ll know that imaging has, up until recently,...
Reducing TCO & Costs of IT
Total Cost of Ownership (TCO) is a simple, rather elegant equation to help you determine what your technology and the services that support it are actually costing you. What Is TCO? In short, the sum of your capital spend (what it costs, or CapEx) plus the operational...