Best Practices Articles

Six Common IT Issues That Could Be Costing You More Than You Think

Six Common IT Issues That Could Be Costing You More Than You Think

Efficiency is probably one of the most important metrics for businesses today, outside of profitability. Yet did you know that ongoing IT issues are costing you more than you think? To the tune of approximately $6,000 in lost value per employee, per year.

In this post, we break down some of the most common IT issues and how they could be negatively impacting your bottom line.

Why Is Working With a Person a Better Option When It Comes to Resolving IT Issues?

Why Is Working With a Person a Better Option When It Comes to Resolving IT Issues?

In our latest research, we revealed that 81% of users prefer to work with a human vs. an automated system or chatbot to resolve an IT issue. Additionally, 79% believed that working with someone to resolve an IT issue is faster. But why?

In this blog post, we break down the benefits of working with an actual human vs. an automated system.

Reflections From San Diego Innovation Day

Reflections From San Diego Innovation Day

This past Thursday, the Interlaced team had the incredible opportunity to attend San Diego’s first ever Five.Ten.Thirty Innovation Day. In this post, CEO Justin Wells reflects on the day and some of the learnings gathered while speaking to other attendees.

Remote IT Management and Culture

Remote IT Management and Culture

With remote work here to stay, business leaders need to pay particular attention to how their IT programs are impacting company culture. In this article, we’ll explore the role of technology in remote company culture.

Guest Blog – Webcheck Security: BlackMatter Ransomware

Guest Blog – Webcheck Security: BlackMatter Ransomware

BlackMatter ransomeware attacks are on the rise and plaguing some of the US’ largest enterprises. In today’s guest blog, Greg Johnson, CEO of Webcheck Security breaks down everything you need to know about these types of attacks and questions you should be asking to safeguard your business.