Best Practices Articles

How to Understand URLs to Identify Phishing

How to Understand URLs to Identify Phishing

Despite an ever-changing digital world, email remains one of the most popular forms of communication. As a result, cybercriminals have come up with new and creative ways to use email to scam you out of personal or customer-sensitive information. In this post, we cover how to prevent phishing scams by learning how to read URLs.

How IT Helpdesks Catalyze Startup Success 

How IT Helpdesks Catalyze Startup Success 

In the dynamic world of startups, efficiency and productivity are not just goals; they are the lifelines that drive growth and success. A robust IT helpdesk is a critical component in this ecosystem, offering a range of benefits that can significantly enhance startup...

Six Common IT Issues That Could Be Costing You More Than You Think

Six Common IT Issues That Could Be Costing You More Than You Think

Efficiency is probably one of the most important metrics for businesses today, outside of profitability. Yet did you know that ongoing IT issues are costing you more than you think? To the tune of approximately $6,000 in lost value per employee, per year.

In this post, we break down some of the most common IT issues and how they could be negatively impacting your bottom line.

Why Is Working With a Person a Better Option When It Comes to Resolving IT Issues?

Why Is Working With a Person a Better Option When It Comes to Resolving IT Issues?

In our latest research, we revealed that 81% of users prefer to work with a human vs. an automated system or chatbot to resolve an IT issue. Additionally, 79% believed that working with someone to resolve an IT issue is faster. But why?

In this blog post, we break down the benefits of working with an actual human vs. an automated system.