Case Study
Gorilla 76 Thrives with Seamless Remote IT Support from Interlaced
Overview
When Gorilla 76 — a fast-moving, fully remote marketing agency — partnered with Interlaced, they weren’t just seeking outsourced IT support. They needed a partner who could truly integrate with their team and culture.
What they received exceeded expectations: lightning-fast onboarding, proactive and empathetic support, and the peace of mind that comes from knowing their IT operations were in expert hands.
“Interlaced has done the impossible — remote IT support has been as smooth as if our IT office was just next door.”
— Jon Franko, Co-Founder, Gorilla 76
The Challenge
With no internal CTO or dedicated IT lead, Gorilla 76 was vulnerable to:
Tech disruptions
Security oversights
Stressful new hire onboarding
The constant distraction of managing IT on their own
As a fully remote company, they were skeptical: Could outsourced IT actually function like an in-house team?
“I kind of was like — yeah, they offer remote IT support, we’re a remote company, I’ll believe it when I see it… and they’ve lived up to it.”
— Jon Franko, Co-Founder, Gorilla 76
Their previous vendor had been inconsistent, and left them chasing down solutions. IT was becoming a bottleneck — and a source of stress for the Gorilla 76 team.
Accelerating Gorilla 76’s Growth Through IT Expertise
The Solution
Identifying Vulnerabilities and Strengthening Security Frameworks
Interlaced stepped in with a proactive, personalized approach. From Day 1, they tailored their services to meet Gorilla 76’s unique needs:
🚀 Rapid response times and hands-on support via Slack
📦 Frictionless onboarding, with laptops and accounts ready before new hires started
🔐 Ongoing security guidance tailored to a distributed team
💬 Clear, empathetic communication for team members without technical backgrounds
“We’re a remote company, but it genuinely feels like Interlaced is in the office next door. I just type something in Slack, and it gets handled.”
— Jon Franko, Co-Founder, Gorilla 76
The Results
From Nervous to Empowered
When the internal point person for IT left, Jen — with no technical background — suddenly had to take on IT responsibilities.
Initially anxious, she quickly gained confidence through regular check-ins with Interlaced. Their team helped her feel comfortable asking questions, demystified the tech, and empowered her to lead IT conversations with clarity.
“I used to be so anxious about IT. Now, I feel confident going into our meetings, even if I don’t know the right words — they help me get there.”
— Jen Dhar, Business Manager, Gorilla 76
Reliable Support That Feels In-House
Support requests submitted in Slack were addressed almost immediately, creating a sense of responsiveness that felt in step with Gorilla 76’s culture.
“Even when we’ve only had a week to onboard someone, they had their laptop before Day One and a thorough onboarding call.”
— Jen Dhar, Business Manager, Gorilla 76
“They’ve answered 100% of our concerns — quickly and efficiently. With our old vendor, I had to follow up constantly. That’s not the case anymore.”
— Jon Franko, Co-Founder, Gorilla 76
Confidence Without a CTO
Without an internal IT lead, the pressure fell on Jon — until Interlaced stepped in and lifted the burden.
What started as a support solution has become a trusted strategic partnership.
“Interlaced has significantly reduced the amount of worry we have on all things IT.”
— Jon Franko, Co-Founder, Gorilla 76
Real Results Through Proactive Security and Team Empowerment
Conclusion
Gorilla 76 found more than an IT vendor — they gained a deeply embedded, responsive, and strategic partner in Interlaced.
As they scale, they’re excited to keep building on a strong foundation and elevate their IT strategy with confidence.
“Interlaced’ve been reliable, on top of everything, and always get us what we need.”
— Jon Franko, Co-Founder, Gorilla 76
About Gorilla 76
Gorilla 76 – the industrial marketing agency – helps B2B companies in the manufacturing ecosystem grow through revenue-focused marketing programs.
With a focus on delivering measurable marketing strategies that drive revenue, Gorilla 76 stands out for its deep commitment to building strong relationships within its team and with clients.